Shipping policy
📦 Shipping Policy
Thank you for shopping with Texhope. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.
🕒 Order Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after 5:00 PM (EST) will be processed on the next business day.
Once your order has been processed, you will receive a confirmation email with shipping details.
During peak seasons or promotional periods, processing times may be slightly extended.
📍 Shipping Locations
Texhope currently ships within the United States only.
🚚 Estimated Delivery Times
Standard Shipping: 7–12 business days
Delivery times may vary depending on your location and external factors.
Please note:
Delivery times are estimates and not guaranteed
Delays may occur due to weather, carrier issues, or high order volume
💲 Shipping Costs
We offer FREE Standard Shipping on all orders within the United States.
🔎 Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can use this number to monitor your package’s delivery status.
If you do not receive tracking details within 5 business days, please contact us.
⚠️ Incorrect Address Information
Please ensure your shipping address is accurate at checkout.
Troy Fashion is not responsible for:
Delays due to incorrect or incomplete addresses
Orders delivered to incorrect addresses provided by the customer
If you notice an error, please contact us immediately.
📦 Lost or Delayed Packages
If your package is delayed beyond the estimated timeframe:
Check your tracking information
Contact the shipping carrier
If further assistance is needed, please contact us. We will work with the carrier to help resolve the issue.
📸 Damaged Packages
If your order arrives damaged:
Take clear photos of the package and product
Contact us within 48 hours of delivery
Include your order number and photos
We will review the issue and provide a suitable resolution.
📦 Split Shipments
Some items may ship separately depending on warehouse availability.
You will receive separate tracking numbers if this occurs.
📞 Contact Information
We’re here to help! If you have any questions about your order, products, or anything else, feel free to contact us.
Trade name: Texhope
Phone number: (857)3141893
Email: support@troyfashion.store
Physical address: 910 Allison Dr, Tolono IL 61880, United States